We know you’ll love Crafty Quiz as much as we do but all our Quiz Master Licences and the Crafty Quiz Mini Router come with a 14-Day Money Back Guarantee for new customers. So, if for any reason you’re not completely satisfied, contact us within 14 days of purchase and we’ll issue a full refund.
To request a refund contact us giving your name, order number, email address and licence key (if applicable) and the reason why you’re not completely satisfied. You will then receive an email with full details of our return address.
If you are returning a router please note that you are responsible for the return delivery cost and ensuring it is received in a re-saleable condition therefore you may want to consider using a trackable delivery service or purchasing delivery insurance.
Once received, your refund request will be processed within 2 business days and you will receive email confirmation of this. Refunds will be applied to the original method of payment and you should receive your refund within 10 business days.
If you took advantage of the ‘Half Price Mini Router’ offer when you purchased your licence the router must be returned for a full refund. If the router is not returned in a re-saleable condition the promotional offer will not be valid therefore the discount value will be deducted from your refund.