Crafty Quiz merchandise orders are made to order and come direct from our supplier therefore orders may take up to 5 working days to be dispatched. Orders are sent First Class by Royal Mail to all destinations and you will receive email confirmation once your order has been dispatched.
Destination
|
1st Item
|
Additional Items
|
Timescale
|
UK & Isle of Man
|
Free
|
Free
|
Delivery normally 8-9 working days
|
European Union & Channel Islands
|
£4.00
|
£1
|
Delivery normally 10-12 working days
|
International
|
£6.00
|
£1
|
Delivery normally 12-15 working days
|
What if my order doesn’t arrive on time?
The delivery estimates are based on quotes supplied by Royal Mail and therefore can’t be guaranteed by us so if your order doesn’t arrive within the timescales shown above it may be delayed in transit.
We are required by Royal Mail to allow 10 working days from dispatch for UK orders and 28 working days from dispatch for European and International orders before we can declare an order lost and re-issue it. Please note that you must also notify us within 60 days of dispatch if your order has not arrived. After this time we cannot replace your order free of charge.
You can return all Crafty Quiz merchandise for a full refund for up to 45 days after purchase as long as they are returned unused, in their original packaging and in resaleable condition.
To request a refund contact us giving your name, order number, email address and postal address. You will then receive an email with full details of our return address.
Please note that you are responsible for the cost of returning the material and ensuring it is received in an acceptable condition therefore you may want to consider using a trackable delivery service or purchasing delivery insurance.
Once the order has been received and checked, your refund request will be processed within 2 business days and you will receive email confirmation. Refunds will be applied to the original method of payment and you should receive your refund within 10 business days.
If you feel that an item is faulty or not as described please contact us giving your name, email address, order number and details of the issue you are experiencing. If an issue or fault is confirmed, we will offer a full refund or replacement.
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