Purchase Terms and Conditions
By placing an Order for Goods or Services from Us You confirm that:
- You are at least 16 years of age;
- all information You supply to Us is accurate, complete and not misleading;
- You are legally capable of entering into binding contracts.
To purchase Goods or Services from Our Website You must create a free account, which can be done during the purchase process. Your account username will be Your email address and You will be required to set a password. You are responsible for keeping all Your account information confidential, and as such You must not disclose it to any third party. We reserve the right to disable or delete Your account at any time without reason. If You believe Your account details have been compromised or You want to delete Your account, You need to contact us.
All payments to and refunds from Us must be made by credit or debit card through Stripe and are handled securely encrypted using 128-bit SSL certificates.
All credit and debit cardholders are subject to validation and authorisation checks by the card issuer. If the issuer of Your payment card refuses to authorise payment to Us, We shall not be liable for any delay or non-delivery of the Goods or Services.
All prices on Our Website include UK VAT if applicable. Depending on the value of your order, you may be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Contract Formation & Cancellation
After placing an Order, You will receive an e-mail from Us acknowledging that We have received Your Order, please note that this does not constitute the formation of a contract as all Orders are subject to acceptance by us.
The contract for Digital Goods or Services will be formed when the Goods or Services are made available to You to download or use. The contract for Physical Goods will be formed when You receive email confirmation that the Goods have been dispatched.
You have the right to cancel the contract (under the Consumer Rights Directive 2011/83/EC) provided that You inform Us of Your intention to cancel no longer than 14 days after:
- the day Digital Goods or Services were made available to You to download or use;
- the day on which You received any Physical Goods.
but only if the Goods are unused which means:
- Quiz Master Licence Key must not have been used / authorised;
- Crafty Quiz Mini Router must be unused, with security seal intact, still in its original packaging and in a re-saleable condition;
- Leaflets & Beermats must be unused, in their original packaging and in a re-saleable condition;
- Clothing must be unwashed, unused, with tags, in original packaging and in a re-saleable condition.
Please note We may reduce or refuse a refund where Goods are not returned unused and in a re-saleable condition
To cancel a contract You must contact us giving:
- Your full name;
- order number;
- email address;
- postal address;
- licence key (if applicable).
You will then receive an email with full details of our return address and You must return the Goods within 14 days from the date You advise Us You wish to cancel the order.
Once Your return has been received and checked, Your refund request will be processed within 2 working days and You will receive email confirmation. Refunds will be applied to the original method of payment and You should receive Your refund within 10 working days.
Please note that You are responsible for the cost of returning any physical goods and ensuring they are received in a re-saleable condition, therefore You may want to consider using a trackable delivery service or purchasing delivery insurance.
Refunds & Returns Policy
Quiz Master Licences and Crafty Quiz Mini Routers come with a 14-Day Money Back Guarantee for new customers, so, if for any reason you’re not completely satisfied, contact us within 14 days of purchase and we’ll issue a full refund. If You purchased a Crafty Quiz Mini Router at a discounted rate due to it being purchased along with a Quiz Master Licence and you request a refund for the Quiz Master Licence the router must also be returned otherwise it will be charged at full price with the difference being deducted from your refund.
All our Goods and Services are covered by our 45-day return policy, so You can also get a full refund for any unused Crafty Quiz products for up to 45 days after purchase.
Unused means:
- Quiz Master Licence Key must not have been used / authorised;
- Crafty Quiz Mini Router must be unused, with security seal intact, still in its original packaging and in a re-saleable condition;
- Leaflets & Beermats must be unused, in their original packaging and in a re-saleable condition;
- Clothing must be unwashed, unused, with tags, in original packaging and in a re-saleable condition.
To request a refund contact us giving:
- Your full name;
- order number;
- email address;
- postal address;
- licence key (if applicable).
We’d also really appreciate it if You could let Us know why you’re not completely satisfied, so We can use this information to make further improvements.
You will receive an email with full details of our return address. Once Your return has been checked, Your refund request will be processed within 2 working days and You will receive email confirmation. Refunds will be applied to the original method of payment and You should receive Your refund within 10 working days.
Please note that You are responsible for the cost of returning any physical goods and ensuring they are received in a re-saleable condition therefore You may want to consider using a trackable delivery service or purchasing delivery insurance.
Problems with any Goods or Services purchased on Our Website
If You are having a problem with Goods or Services You have purchased on Our Website or You feel that an item is faulty or not as described please contact us giving Your name, email address, order number and details of the issue You are experiencing. If an issue or fault is confirmed, We will offer a full refund or replacement.
Complaints
Crafty Entertainment Ltd operates a complaint handling procedure which is used to try to resolve disputes when they first arise. If You have a complaint, please write to Us at: Crafty Entertainment Ltd, West Hill House Allerton Hill, Chapel Allerton, Leeds LS7 3QB or contact us.