Important: Please read these Terms and Conditions carefully and in full before using Our Website, ordering Goods or Services from Us or downloading or installing the Crafty Quiz Software.
Last updated 7th March 2023
These Terms and Conditions govern Your use of Our Website, whether as a guest or registered member. Furthermore, please be aware that by ordering Goods or Services or by downloading or using the Crafty Quiz Software You also agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully and in full, and ensure that You understand them, before using Our Website, ordering Goods or Services from Us or downloading or using the Crafty Quiz Software. If You do not agree to be bound by these Terms and Conditions, You must not use Our Website, order Goods or Services from Us or download or use the Crafty Quiz Software.
We reserve the right to change or modify any portion of these Terms and Conditions at any time and at Our sole discretion. Any such changes or modifications will be effective immediately upon posting of said revisions at https://craftyquiz.com/terms-conditions.com.
We will alert You that changes have been made by indicating at the top of these Terms and Conditions, the date at which they were last changed. Your continued use of Our Website and / or the Crafty Quiz Software following the posting of such changes or modifications constitutes Your acceptance thereof. We therefore recommend that You regularly review these Terms and Conditions.
1.0 About Us
Crafty Entertainment Ltd is a company registered in England and Wales whose registered office is:
West Hill House Allerton Hill, Chapel Allerton, Leeds LS7 3QB
Company No. 09561613
VAT No. GB 211 3122 81
Email: [email protected]
Phone: 07444 530 902
2.0 Definitions
Us / We: mean Crafty Entertainment Ltd, its employees, owners and associates
You / Your: mean any person or business visiting or in any way making use of Our Website and / or downloading or using the Crafty Quiz Software and any associated materials or Documentation
Our Website / Website: mean the website located at www.craftyquiz.com including all sub pages
Goods / Services: means any product or service provided by Us in return for payment
Digital Goods / Services: means any services, downloads or intangible products e.g. Quiz Master Licences provided by Us in return for payment
Physical Goods: means any tangible product e.g. routers, leaflets, beer mats, clothing or homeware provided by Us in return for payment
Crafty Quiz Software / Software: mean the Our quiz making and hosting desktop application and mobile app including all code, images and content
Documentation: means any documents, material or content provided on Our Website or with / in the Software
3.0 Your Use of Our Website
3.1 By using Our Website, You confirm that:
- You have read, understood and agree to be bound by the Terms and Conditions described herein and all Terms and Conditions included by reference;
- it is legal for You to access Our Website where You are located, and You agree to fully abide by all relevant laws and regulations whilst using Our Website;
- all the information You supply to Us through Our Website, or in relation to Our Website, is accurate, complete and not misleading;
- You consent to Our use of Your information and cookies in accordance with the terms of Our Privacy Policy.
3.2 When using Our Website, subject to the other provisions of these Terms and Conditions, You may:
- view pages from Our Website in a web browser;
- download pages from Our Website for caching in a web browser;
- print one copy of pages from Our Website for personal instructional or training purposes only;
- download the Crafty Quiz Software for Your own personal use.
3.3 You agree not to:
- use Our Website in a way that causes, or may cause, damage to, or impair the performance, availability or accessibility of Our Website;
- use Our Website to upload, distribute, publish, communicate or otherwise make available any material that may be deemed illegal, threatening, defamatory, obscene, hateful, harassing, abusive, fraudulent or otherwise offensive;
- use Our Website in any way that is unlawful, illegal or fraudulent or in connection with any unlawful, illegal, or fraudulent activity;
- use Our Website to upload, distribute, publish, communicate or otherwise make available any material that You are not permitted to make use of, or that may infringe on the rights of a third party, including but not limited to any copyright or trademark;
- attempt to gain access to any restricted parts of Our Website;
- in any way exploit or attempt to exploit content from Our Website for commercial gain;
- conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to Our Website;
- access or otherwise interact with Our Website using any spider, robot or other automated method;
- download any material from Our Website or save any such material to Your computer other than as explicitly permitted by condition 3.2;
- amend or in any way modify any material on Our Website other than as explicitly permitted by these Terms and Conditions.
3.4 We reserve the right to withdraw or amend the service We provide on Our Website without notice and We will not be liable if, for any reason, Our Website is unavailable at any time or for any period.
3.5 We reserve the right to restrict access to areas or the whole of Our Website or to remove / edit content at our sole discretion. You must not bypass or attempt to bypass any such access restrictions put in place.
4.0 Viruses and Hacking
4.1 You must not use Our Website or Software to distribute, upload or in any way make available any material linked to or containing software viruses, spyware or other malicious computer software or any other computer code, files or programs designed to interrupt, damage or restrict the performance of any computer software, hardware or communications equipment.
4.2 By breaking condition 4.1, You would commit a criminal offence under the Computer Misuse Act 1990 and any such action would be reported to the relevant law enforcement authorities with whom We would co-operate fully by disclosing Your identity and location.
5.0 No Reliance on Information
5.1 All information on Our Website is published in good faith and is for general informational purposes only and should not be interpreted as advice which should be relied upon and (to the extent permitted by applicable law) We do not accept responsibility for the accuracy or otherwise of such information.
5.2 Although We make reasonable efforts to update the information on Our Website, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
5.3 We reserve the right to change information, pricing and descriptions of Goods and Services at any time and without prior notice.
6.0 Intellectual Property Rights
6.1 We own and control all copyright and other intellectual property rights in Our Website, Software, Goods and Services and all Documentation and associated content and material (including but not limited to images, photographs, animations, video, audio, music, text, and computer code) and all such rights are reserved and protected to the maximum extent permitted by copyright and intellectual property laws and international treaties.
6.2 Other than as set out in condition 3.2 You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from Our Website and / or Software (including but not limited to text, graphics, video, messages, code) without Our prior written consent.
7.0 Limited Warranty
7.1 You accept that our Website, Goods and Services have not been specifically designed for Your individual requirements and that it is Your responsibility to check whether they meet Your personal requirements.
7.2 You accept that our Website, Goods and Services may not be completely free of bugs or errors and that the existence of errors shall not constitute a breach of this Licence.
7.3 To the maximum extent permitted by law, our Website, Goods and Services are provided “as is” without warranty or condition of any kind. We disclaim all warranties and conditions of any kind with regards to all products and services supplied by Crafty Quiz along with the Affiliate Program and all its components including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
8.0 Limited Liability
8.1 Nothing in these Terms and Conditions shall limit or exclude the liability of either party for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation or any other liability to the extent that it may not be excluded or limited as a matter of English law.
8.2 Without prejudice to condition 8.1, We shall not be liable to You for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with Your use of Our Website, Goods, Services or Software. This includes but is not limited to:
- loss of income;
- loss of business profits or contracts;
- business interruption;
- loss of the use of money or anticipated savings;
- loss of information;
- loss of opportunity, goodwill or reputation;
- loss or corruption of data;
- damage to data;
- any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
8.3 We will not be liable to You for any failure or delay in fulfilling any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control and We reserve the right to suspend the completion of any of our obligations if We are hindered or prevented from doing so due to such an event. Such events include but are not limited to:
- flood, fire, earthquake, storm, epidemic, extreme weather conditions or other natural disaster;
- strikes, lock-outs or other industrial action;
- civil disorder, rioting, invasion, terrorist attack or threat of terrorist attack;
- war (whether declared or not) or threat or preparation for war;
- failure of any infrastructure such as power supply, telecommunications network or transportation network whether public or private;
- acts, decrees, legislation, regulations, restrictions or advice of any government.
8.4 Without prejudice to conditions 8.1, 8.2 and 8.3 our total liability under or in connection with Your use of our Website and / or our supply of Goods and /or Services to You whether in contract, tort (including negligence) or otherwise will be limited to the amount paid by You to Us for the Goods and / or Services in question.
8.5 Subject to clauses 8.1, 8.2 and 8.3 Our liability for infringement of third-party intellectual property rights shall be limited to breaches of rights subsisting in the UK.
8.6 We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through Our Website or Software.
8.7 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of our Website or to Your downloading of any content from it, or on any website linked to it.
8.8 These Terms and Conditions set out the full extent of Our obligations and liabilities in respect of Your use of our Website and / or our supply of Goods and / or Services to you. In particular, there are no conditions, warranties, representations or other terms, express or implied, that are binding on Us except as specifically stated in this Licence Agreement. Any condition, warranty, representation or other term concerning Your use of our Website and / or our supply of Goods and / or Services to You which might otherwise be implied into, or incorporated in this Licence Agreement, or any collateral contract, whether by statute, common law or otherwise, is hereby excluded to the fullest extent permitted by law.
9.0 The Crafty Quiz Software
9.1 In addition to being covered by these Terms and Conditions, Your download and use of the Crafty Quiz Software is also governed by the Software Download Licence Agreement.
10.0 Purchase Terms and Conditions
10.1 By placing an Order for Goods or Services from Us You confirm that:
- You are at least 16 years of age;
- all information You supply to Us is accurate, complete and not misleading;
- You are legally capable of entering into binding contracts.
10.2 To purchase Goods or Services from Our Website You must create a free account, which can be done during the purchase process. Your account username will be Your email address and You will be required to set a password. You are responsible for keeping all Your account information confidential, and as such You must not disclose it to any third party. We reserve the right to disable or delete Your account at any time without reason. If You believe Your account details have been compromised or You want to delete Your account, You need to contact us.
10.3 All payments to and refunds from Us must be made by credit or debit card through Stripe and are handled securely encrypted using 128-bit SSL certificates.
10.4 All credit and debit cardholders are subject to validation and authorisation checks by the card issuer. If the issuer of Your payment card refuses to authorise payment to Us, We shall not be liable for any delay or non-delivery of the Goods or Services.
10.5 All prices on Our Website include UK VAT if applicable. Depending on the value of your order, you may be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
11.0 Contract Formation & Cancellation
11.1 After placing an Order, You will receive an e-mail from Us acknowledging that We have received Your Order, please note that this does not constitute the formation of a contract as all Orders are subject to acceptance by us.
11.2 The contract for Digital Goods or Services will be formed when the Goods or Services are made available to You to download or use. The contract for Physical Goods will be formed when You receive email confirmation that the Goods have been dispatched.
11.3 You have the right to cancel the contract (under the Consumer Rights Directive 2011/83/EC) provided that You inform Us of Your intention to cancel no longer than 14 days after:
- the day Digital Goods or Services were made available to You to download or use;
- the day on which You received any Physical Goods.
but only if the Goods are unused which means:
- Quiz Master Licence Key must not have been used / authorised;
- Crafty Quiz Mini Router must be unused, with security seal intact, still in its original packaging and in a re-saleable condition;
- Leaflets & Beermats must be unused, in their original packaging and in a re-saleable condition;
- Clothing must be unwashed, unused, with tags, in original packaging and in a re-saleable condition.
Please note We may reduce or refuse a refund where Goods are not returned unused and in a re-saleable condition
11.4 To cancel a contract You must contact us giving:
- Your full name;
- order number;
- email address;
- postal address;
- licence key (if applicable).
You will then receive an email with full details of our return address and You must return the Goods within 14 days from the date You advise Us You wish to cancel the order.
Once Your return has been received and checked, Your refund request will be processed within 2 working days and You will receive email confirmation. Refunds will be applied to the original method of payment and You should receive Your refund within 10 working days.
Please note that You are responsible for the cost of returning any physical goods and ensuring they are received in a re-saleable condition, therefore You may want to consider using a trackable delivery service or purchasing delivery insurance.
12.0 Refunds & Returns Policy
12.1 Quiz Master Licences and Crafty Quiz Mini Routers come with a 14-Day Money Back Guarantee for new customers, so, if for any reason you’re not completely satisfied, contact us within 14 days of purchase and we’ll issue a full refund. If You purchased a Crafty Quiz Mini Router at a discounted rate due to it being purchased along with a Quiz Master Licence and you request a refund for the Quiz Master Licence the router must also be returned otherwise it will be charged at full price with the difference being deducted from your refund.
12.2 All our Goods and Services are covered by our 45-day return policy, so You can also get a full refund for any unused Crafty Quiz products for up to 45 days after purchase.
Unused means:
- Quiz Master Licence Key must not have been used / authorised;
- Crafty Quiz Mini Router must be unused, with security seal intact, still in its original packaging and in a re-saleable condition;
- Leaflets & Beermats must be unused, in their original packaging and in a re-saleable condition;
- Clothing must be unwashed, unused, with tags, in original packaging and in a re-saleable condition.
12.3 To request a refund contact us giving:
- Your full name;
- order number;
- email address;
- postal address;
- licence key (if applicable).
We’d also really appreciate it if You could let Us know why you’re not completely satisfied, so We can use this information to make further improvements.
You will receive an email with full details of our return address. Once Your return has been checked, Your refund request will be processed within 2 working days and You will receive email confirmation. Refunds will be applied to the original method of payment and You should receive Your refund within 10 working days.
Please note that You are responsible for the cost of returning any physical goods and ensuring they are received in a re-saleable condition therefore You may want to consider using a trackable delivery service or purchasing delivery insurance.
13.0 Problems with any Goods or Services purchased on Our Website
13.1 If You are having a problem with Goods or Services You have purchased on Our Website or You feel that an item is faulty or not as described please contact us giving Your name, email address, order number and details of the issue You are experiencing. If an issue or fault is confirmed, We will offer a full refund or replacement.
14.0 Complaints
14.1 Crafty Entertainment Ltd operates a complaint handling procedure which is used to try to resolve disputes when they first arise. If You have a complaint, please write to Us at: Crafty Entertainment Ltd, West Hill House Allerton Hill, Chapel Allerton, Leeds LS7 3QB or contact us.
15.0 Data Protection
15.1 By agreeing to these Terms and Conditions, You consent to Us collecting and processing Your ‘personal data’ (as defined in the Data Protection Act 1998) in accordance with Our Privacy Policy.
16.0 Website Links
16.1 You may link to Our Website, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it, but You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists. You must not establish a link from any website that is not owned and operated by You.
16.2 Our Website may contain links to other sites and resources provided by third parties, these links are provided for Your information only. When You access any other website You understand that it is independent from Us and that We have no control over the content or availability of that website and accept no responsibility for them or for any loss or damage that may arise from Your use of them.
17.0 Transfer of Rights and Obligations
17.1 These Terms and Conditions are binding on You and Us and Our respective successors.
17.2 You may not transfer, assign, charge or otherwise dispose of these Terms and Conditions, or any of Your rights or obligations arising under them, without Our prior written consent.
17.3 We may transfer, assign, charge, sub-contract or otherwise dispose of these Terms and Conditions or any of these rights or obligations arising under it, at any time.
18.0 Waiver
18.1 If, at any time We fail to insist on compliance with any of Your obligations under these Terms and Conditions, or if We fail to exercise any of the rights or remedies to which We are entitled under these Terms and Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
18.2 A waiver by Us of any default shall not constitute a waiver of any subsequent default.
18.3 No waiver by Us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing.
19.0 Severability
19.1 If any of these Terms and Conditions are deemed by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
20.0 Notices and Communications
20.1 All notices given by You to Us must be given by email to [email protected] or by post to: Crafty Entertainment Ltd, West Hill House Allerton Hill, Chapel Allerton, Leeds LS7 3QB.
20.2 We may give notice to You at either the e-mail or postal address You provide to Us when registering on Our Website or when placing an order on Our Website.
20.3 Notice will be deemed received and properly served immediately when posted on Our Website, 24 hours after an e-mail is sent, or three days (excluding Sunday) after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
20.4 Where prescribed by applicable law, some of the information or communications We send to You should be in writing. When using Our Website, You accept that communication with Us will be mainly electronic. We will contact You by e-mail or provide You with information by posting it on Our Website. For contractual purposes, You agree to this electronic method of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any applicable legal requirement that such communications be in writing. This condition does not affect Your legal rights.
21.0 Law and Jurisdiction
21.1 These Terms and Conditions are governed by and interpreted according to English law. All disputes arising from, or related to, Your use of Our Website and / or Software or Our supply of Goods and / or Services to You are subject to the exclusive jurisdiction of the English courts. We also reserve the right to bring legal proceedings against You for breaching these Terms and Conditions in Your country of residence or any other relevant country.
22.0 Entire agreement
22.1 These Terms and Conditions, together with Our Privacy Policy, Software Download Licence Agreement and Affiliate Agreement shall constitute the entire agreement between You and Us in relation to Your use of Our Website, Software, Goods and Services and the Crafty Quiz Affiliate Program.